Order / Website Questions


General Information

Contact our Clarins.com Customer Service team 

Monday to Friday  9.00am – 5.30pm (excluding bank holidays)


• Help you place your order

• Order tracking
• Comment or complaint about your last order
• Question about the website
• Question on an Online promotion
• Subscribe or unsubscribe from the Clarins newsletter
• Returns policy
• Question on Clarins Online loyalty scheme



 01279 774 215




Contact our Customer Relations team 

Monday to Friday  9:00am – 5:30pm (excluding bank holidays)



• Product Information
• Information on Clarins Skin Spas and treatments
• Details on product ingredients




 020 7307 6700

@ consumer.relations@clarins.co.uk








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Stockist Enquiries




 Find your nearest store, Skin Spa or salon

• Information on in-store promotions

 0800 036 3558